Policies & Shipping Info at Home

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About Our Boots

Tall Shaft Buckaroo Boots

Natural Leather

Alligator / Crocodile

Ostrich

Sting Ray / Shark / Eel

Snake Skin / Lizard

English & Polo

Heels & Toe Styles

Boot Extras & Repairs

Measuring Instructions

Links Exchange

Out on the Trail with Twitter

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Genio Boots Co

Genio Custom Handcrafted Cowboy Boots

Alligator * Caiman Crocodile * Shark * Sting Ray * Mule Hide * Ostrich * Lizard * Python

*Oil Tanned Cow Hide * Hair on Holstein * Bull Hide * American Buffalo * Ruff Out

Policies

Privacy
Thank you for shopping with us at Genio Boots Co. We have ensured the privacy and security of your transactions with us. You can be confident that we will not sell or exchange your email address or other personal information with anyone. For customers who make a purchase at our on-line store, we do collect information on which pages were viewed on our site. We use this information to improve your overall shopping experience with us. We also record information given during the order and registration processes - and we keep this information confidential. In our ongoing effort to offer you the most current - and best - shopping opportunities, we may contact you regarding Genio Boots products, services and events. If, for any reason, you would like to be taken off of our email list, please feel free to contact us via email at sales@genioboots.com .

Security
You are safe shopping online with Genio Boots Co. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address so that unauthorized persons cannot access it over the Internet.
Note: Email is not encrypted and is not a secure means of sending credit card information. Please place all orders through the order form or over the telephone. Do not attempt to email credit card information.

Return Policy
Genio Boots Co stands behind every product we sell and we will work very hard to build you a pair of boots that you will be proud to own. Please note that your boots are built especially for you and your participation is needed in this process. Ultimately you must provide correct measurement specifications if you want your boots to fit correctly. Since we build boots with Old-World Hand Craftsmanship and these boots are built especially for the individual, we DO NOT offer cash refunds. This is the nature of our product, custom built boots. We do guarantee our fit, if you have provided correct specifications, and our happy to make adjustments to the fit when needed at no cost other than that of return shipping. We will work very hard to make you a happy customer and should you be dissatisfied with our product, we may at our discretion offer to remake your boots.

Shipping
Shipping & handling charges will be computed upon checkout & completion of sale. Shipping is via Fed Ex, UPS and USPS and insurance is included in the cost of shipping. Shipping for returned items & exchange items is that of the purchaser. Should purchased items be damaged due to shipping, they may be replaced or repaired upon submission of claim by purchaser to insured courier and approval of claim by insured courier. For international shipments, purchaser must be responsible for any duties or taxes and import laws applied by the country in which the shipment is received.